Navigating the Returns Process at House of CB

House of CB Returns Policy

Here at House of CB Returns, welcome! We are thrilled to provide a simple and convenient return policy to our consumers. You can complete your return quickly and easily and get a full refund, store credit, or exchange for a different item by following these easy steps. We want you to have the greatest possible shopping experience with us, therefore we’re here to make the returns procedure as simple as we can. We appreciate your business. House of CB wants you to be completely satisfied with your purchase. Within 14 days of receiving the item(s), you may return it for a full refund or exchange if, for any reason, you are dissatisfied with your purchase.

If the merchandise is returned in the same condition it was sent in and all of the original tags are still attached, we will accept returns on worn-out and washed-out products.

Every item that is being returned has to be delivered to our warehouse via a traceable delivery service. Any things that may be misplaced or damaged in transit are not covered by our insurance.

Within 5 working days of receiving your return, we’ll process it, provide your refund, or arrange an exchange. Please be aware that refunds will only be made using the original form of payment.

Please email us at [email protected] if you have any questions about our return policy.

Requesting a House of CB Return

You can ask for a refund if you’re not quite happy with your House of CB purchase. Within 14 days of receiving the goods, get in touch with customer services to begin the return procedure. You may do this by phoning +44 (0) 207 751 2300 or sending an email to [email protected]. You will be given a returns authorization number and more information on how to return your goods by a customer service agent.

Make sure the item is in its original packaging and condition when returning it, and don’t forget to include the order number or invoice. Include your full name and contact information if you don’t have these documents so we can find your order in our database. We won’t be able to process returns without proof of delivery, thus returns must be sent using a monitored service.

After our staff has received and examined the item, we’ll either offer a refund or, if you’d like, exchange it for a different size or style. Please be aware that processing periods may differ depending on the mode of payment used to place the transaction, and that it may take up to 10 working days for refunds to appear in your account.

Contact our customer service staff, who will be pleased to help you further if you have any concerns regarding our return policy or would like more details on how to make a return request from House of CB.

Time Frame for House of CB Returns

We at House of CB recognize the value of prompt returns. So that our customers may easily return their goods, we have established a clear return policy and deadline.

14 days after the day you get your purchase is the allotted period for returns. Please email our customer service staff at [email protected] with your order number and specifics about the item you wish to return if you decide to return your purchase within the allotted time limit.

When we get your request, we’ll give you a pre-paid return label so you may ship the item to us. Please be aware that all products must be returned in their original packing and condition, complete with all tags still attached. Within 14 days of the returned item being received by us, we will begin processing your refund.

Unfortunately, we are unable to provide you with a refund or exchange if 14 days have gone by since you received the item. We value your patience in this situation and are eager to continue working with you.

What Can be Returned to the House of CB?

All products returned to the House of CB within 28 days of the date of delivery are eligible for a full refund. The costs of return shipping are the responsibility of the customer. All apparel must be exchanged in the exact same condition as it was given, with all tags still on and the hygiene seals intact. Items that have been used, cleaned, changed, or damaged will not be accepted and will be returned to the buyer at their expense. If available in stock, customers may also exchange any item purchased from House of CB for a different size or style. Customers are responsible for the costs associated with return shipping for all exchange requests, which must be made within 28 days of the date of delivery. Sale products cannot be returned unless they are defective, according to the House of CB.

Additionally, for a period of six months from the date of purchase, House of CB will fix any defective products free of charge; any repairs needed after that time will be charged. Prior to returning any item for repair, customers are required to show proof of purchase and get in touch with the House of CB. Items returned without prior arrangement might not be accepted right now or fixed.”

Who Pays for Shipping on a House of CB Return?

The cost of return postage must be paid for by the consumer if they want to return anything they bought from House of CB. Regardless of the reason for the return, this holds true for any swaps or returns. Customers may take advantage of our free shipping label to make returns simpler. Currently, orders exceeding $200 USD may only be placed in Canada and the United States. Please be aware that no overseas orders are returnable or exchangeable and are all final sales. Customs expenses connected to an exchange or refund are not covered by us.

A $7 USD charge will be withheld from your total refund for US customers returning products for a refund in order to pay for the cost of our return label. When using our return label, US consumers exchanging things will only pay $7 USD; if using your own mailing method, there will be no cost.

Customers from Canada who return things for a refund will have a $15 CAD charge withheld from their refund to cover the cost of our return label. When using our return label, Canadian customers exchanging products will only pay $15 CAD; if using your own mailing method, this price is eliminated.

It’s crucial to keep in mind that you must organize and pay for international shipping back to the House of CB if you are returning an item from outside the US or Canada. Since we cannot process refunds until we have your product back in our warehouse, we advise choosing a tracking service.

How Do I Return an Item to the House of CB?

It’s simple to return something to the House of CB. You have 14 days from the date of receipt of your order to return it for a full refund if you’re not entirely happy. All products must be returned in their original packaging, with all tags remaining on them. Before a refund is given, all returns must be inspected.

Please be aware that anything purchased from our Sale section—including any items purchased with a promotional coupon or other discount—is absolutely non-exchangeable and non-refundable.

Please get in touch with us at [email protected] to begin the return procedure. You will get a Returns Form from us along with additional information on how to ship the item(s) back for processing. For us to process your return, please make sure the item(s) you intend to return reach us within 14 days of receipt.

Following receipt and inspection of your return, we will initiate a 7-working-day refund using the original payment method. Refunds will only be applied to the PayPal or credit card used for the initial transaction. Please be aware that depending on the payment method used and specific bank restrictions, it might take 5 to 10 working days for the refund to show up on your account.

Please note that delivery expenses are not refundable; however, if a product is determined to be defective by our returns department, we will reimburse you for reasonable postage costs. As the House of CB cannot assume responsibility for anything lost in transit when being returned, we advise utilizing a monitored delivery service when returning items.

What Documents Are Needed for a House of CB Return?

In order to complete your return for an item you bought from House of CB, you will need to supply a few papers. This includes the item itself, the original tags, and the packaging, as well as legitimate proof of purchase such an authentic receipt or gift receipt. The date and payment method used to acquire the item should be listed on the proof of purchase. A duplicate of the confirmation email or packing slip is also needed if the transaction was made online. For a complete refund, all merchandise must be returned in brand-new condition. Any promotional materials that were given away with the transaction must also be returned. House of CB retains the right to lower the amount reimbursed or reject the return entirely if any products are found to be damaged or missing upon return.

Will I Receive a Refund on My House of CB Return?

We at House of CB want you to be happy with your purchase in every way. Returns made within 14 days of the order’s placement are eligible for refunds. Please make sure the item is unworn and in its original condition in order to be eligible for a refund. All products must be exchanged in their original condition and with all paperwork included.

We’ll process your return and give a credit to the original method of payment once it has been received and inspected. Please be aware that paid taxes and shipping costs are not returnable. Additionally, if the return is not in its original packing or condition, you can be charged a restocking fee.

Please email our customer service department at [email protected] if you have any more inquiries about your return or refund. In order for our staff to help you promptly and effectively, please include your order number and any other pertinent information.


House of CB has a very lenient return policy that benefits both its clients and its bottom line. Any item may be returned within 28 days after purchase, in-store or online, for a full refund or exchange, and all returns are hassle-free. Additionally, the business offers free returns on any purchases worth at least £50. Additionally, the House of CB guarantees that any defective products are replaced without charge or that a full refund is given. To make sure they acquire the appropriate size and style before committing to their purchase, customers may also use the store’s “Try Before You Buy” option. As a result, the House of CB has developed a simple and practical mechanism for consumers to follow if they ever need to make returns.

In conclusion, House of CB’s return policy is highly accommodating to consumers and gives them the peace of mind to shop knowing that any item they buy may be returned for a full refund if it doesn’t live up to their expectations. This approach not only gives consumers peace of mind that they are receiving high-quality goods, but it also fosters the long-term success of the brand by building customer trust.

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