Is Matchesfashion Legit? You should know this before you buy!

Matchesfashion is an online luxury fashion retailer that has been in business since 1987 and has its headquarters in London. With a customer-centric approach, Matchesfashion has become one of the top online fashion retailers in the world. However, with so many online stores out there, it’s important to know if this store is legitimate or not. In this article, we will discuss whether Is Matchesfashion Legit?

What is Matchesfashion?

Matchesfashion is a luxury clothing retail brand that has been around for over 30 years.

It is a child company of Apax Partners, a British-based equity firm that invests in leveraged and management buy-outs, and also growth capital.

Apax was founded more than 50 years ago.

Matchesfashion started with its first shop in Wimbledon, London.

And has grown to three shops and a massive online presence through its website, social platforms, and curated mobile apps.

Its physical presence is in London:  5 Carlos Place, also known as the townhouse, is located in Mayfair. It is the hub for private shopping.

The Marylebone store, also known as ‘The creative studio,’ is located at the heart of Marylebone high street.

The third store is the Wimbledon store, also known as ‘The shard.’ It is the DNA of Matchesfashion, its first store.

So without saying much, our research leads us to the conclusion that Matchesfashion is legit. But how about their services and customer satisfaction?

With over 450 designer labels available, Matchesfashion offers customers an unrivaled selection of the best designer brands from around the world. Founded in 1987, Matchesfashion is a luxury fashion retailer based in London, UK. They provide a distinctive shopping experience with their personal styling service and sophisticated product curation, making it easy for customers to find exactly what they’re looking for.
In this review, we will take a closer look at Matchesfashion and explore its features, services, and customer experiences. Matchesfashion is an online luxury fashion retailer that offers a wide range of designer clothing, shoes, bags, and accessories. the company was founded in 1987 by Tom and Ruth Chapman. Since then, it has grown to become one of the leading e-commerce sites in the world.

About Matchesfashion

Matchesfashion offers over 650+ established and innovative designers.

From the ones you know, like Givenchy, Burberry, Dolce and Gabbana, Gucci, and Balenciaga to the ones you have possibly never heard of, such as Our Legacy, Bodee, and Auralee.

Their retail service ranges from clothing to shoes, bags, accessories, and even homeware.

They offer products starting from $33 to a single item being sold at $20,000 for men, and product sales from $20 to $52,000 for women.

Product Selection

Customers can find a wide variety of designer clothing from over 500 different brands at Matchesfashion, including items from luxury brands like Balmain, Saint Laurent, Burberry, Gucci, and Prada as well as more reasonably priced options from modern designers like Ganni and Reformation. Matchesfashion also carries a wide selection of shoes and bags as well as accessories like jewelry and sunglasses.


Matchesfashion has a loyalty program that rewards customers with points for every purchase they make, which can be redeemed for discounts on future orders or exchanged for exclusive products. The company offers competitive prices on designer items with discounts available on select items throughout the year.

Shipping & Delivery

Delivery times vary depending on the shipping method selected, but most orders arrive within 3-5 business days depending on location. Matchesfashion offers free standard shipping on all orders over £50 within the UK and Europe. The company also offers express shipping options to select countries at an additional cost.

Customer Service

Customers can use the website’s self-service portal to track orders or return items for free within 28 days of delivery for UK customers or 14 days for international customers, and Matchesfashion offers excellent customer service with knowledgeable staff members available via phone, email, or live chat.

What to Expect

Matchesfashion offers a variety of services that aims to bring to reality their mission of providing the most personal, luxury shopping experience In the world, to their customers.

Their private shopping team offers a new level of personalized service, where they assist you in building your wardrobe every season, and advise you on the latest trends.

And help you secure the most ‘sought-after’ pieces.

Their complimentary shopping concierge, MyStylist, is available to all clients, at any time, any day.

MyStylist helps you to place orders on your behalf and offers product, styling, and fashion advice. As well as helping out with gift suggestions and wrapping advice, among other things.

How to Shop with Matchesfashion?

When you buy at Matchesfashion, you can discover precisely what you need from a large range of designer apparel, shoes, and accessories from over 500 premium brands, and you can shop with confidence since all purchases are covered by a 30-day money-back guarantee.

To begin browsing the collection of designer things available, first register an account on the website or app. You will be asked for an email address and to set a password. After creating your account, you can also use the useful search box to identify specific items or filter your search results.

While you explore, add goods to your shopping basket; when you’re ready to check out, click the shopping cart icon; verify your purchase details; and, if applicable, apply any discounts or coupon codes; then click “Proceed to Checkout” and input your payment information.

Matchesfashion offers free shipping on all orders over £200 and free returns for 30 days after purchase. If you have any questions about an item before purchasing it, there are several helpful resources available on the website, including detailed product information pages for each item and customer reviews from other shoppers who have purchased it before.

Finally, make use of the “My Account” section of the website or app, which enables users to manage their personal information, including address and payment information, track their orders from beginning to end, and gain access to special discounts and promotions that may be offered at particular times throughout the year.

Customers may feel secure while exploring and making purchases online with this top retailer thanks to the large selection of designer products offered at affordable pricing as well as free shipping and returns on qualified orders.

The Benefits of Shopping with Matchesfashion

These are some of the main advantages of buying with Matchesfashion:br>br> Matchesfashion has a wonderful range of designer apparel, accessories, and footwear from all around the world. With their simple-to-navigate website, you can easily locate the ideal piece for any occasion or style.

Wide Variety of Styles

If you’re searching for something modern, traditional, or somewhere in between, Matchesfashion has it all, and they also carry items from some of the most recognizable fashion labels in the world, so you can be sure to find something that matches your taste.

High-Quality Pieces

Matchesfashion’s goods are manufactured with premium materials and workmanship, ensuring durability and longevity, and their customer service staff is always accessible to answer any questions or resolve any problems, so you can be confident that you’re obtaining high-quality items that will last for years.

Easy Returns & Exchanges


Matchesfashion provides a simple returns and exchanges policy, allowing you to return or exchange any item within 30 days of receiving it. They also provide free shipping on any orders over £50 (or the equivalent amount in other currencies).

With so many wonderful advantages, it’s no surprise why people love shopping with Matchesfashion. From their extensive style selection to their good quality items and simple returns policy, it’s clear why they’re one of the top fashion shops in the UK and abroad.

Shopping With Matchesfashion Secure?

Matchesfashion has made sure that all customers can shop in a safe and secure environment and is committed to making sure that your shopping experience is as secure as possible. The company has implemented a range of security measures to protect customers from fraud and other online threats. Matchesfashion understands that security and trust are paramount when shopping for luxury fashion online.

All payments are processed through a secure third-party payment processor, and Matchesfashion ensures that all customer data is stored securely in accordance with GDPR regulations. The company uses the most recent SSL (Secure Socket Layer) encryption technology to ensure that all personal and payment information remains secure.

All orders placed on the website must be verified by providing proof of identity or using 3D Secure authentication. This helps to protect customers from fraudulent activity, such as identity theft or card cloning. Matchesfashion is also committed to protecting customers from fraud and other online threats by verifying all payments before they are accepted.

Finally, Matchesfashion provides customers with a variety of delivery options, such as same-day and next-day delivery services, so they can receive their purchases quickly and securely. Customers can also choose a signature on delivery service, which ensures that their purchases remain safe until they have been signed for by the customer themselves, adding an extra layer of security for all orders placed with Matchesfashion.

Matchesfashion Customer Experiences

Matchesfashion is a leading online retailer that offers customers a wide selection of luxury clothing and accessories. Matchesfashion works hard to ensure that each customer has an enjoyable and hassle-free shopping experience, from simple online services to helpful customer support.

Customers can browse through their extensive collection of high-end clothing and accessories from well-known brands like Gucci, Prada, Yves Saint Laurent, Chloé, Versace, and more while also taking advantage of free shipping and returns on orders over £250 at In addition to this, customers can also benefit from helpful styling advice and fashion news.

Matchesfashion also offers a Personal Shopping service, which allows customers to schedule an appointment with one of their skilled Personal Shoppers who will assist them in finding the ideal items for any occasion or season. All customers have access to this service regardless of budget or style preference.

Matchesfashion’s staff is committed to offering exceptional customer service and making sure that each customer has a positive shopping experience with them. From its wide range of luxury fashion items to helpful customer support and services like Personal Shopping, Matchesfashion aims to give customers the highest level of satisfaction each and every time they shop with them.

Value for Money


The prices are comparable to those of other luxury fashion retailers, and they frequently offer discounts on specific items or collections. Customers can also take advantage of free shipping and returns on all orders over a certain amount. In addition, Matchesfashion runs regular seasonal sales which can provide even greater savings on already discounted items. All in all, shopping at Matchesfashion is a great value.


Matchesfashion Royalty Program

It has a royalty program also known as ‘The Curator,’ which allows you to earn points when you make purchases.

The points enable you to move through curator levels, where you can access exclusive rewards.

Other possible rewards are sent to you based on personal events.

These are exclusive offer days where you get 10 – 15% off all items for two days, every year, free shipping and return dedicated contact, and a priority invitation to its private sale.

The offers get better as you progress through the levels.

Reviews on Matchesfashion

Going through external reviews, Matchesfashion had 107 reviews on Sitejabber.

Sitejabber is a review site, with an average consumer rating of 2.07 stars, which indicates that customers are not satisfied with their purchases.

Customers have complained about product quality, credit card, return issues, and customer service, with picture proof of some products.

There are also quite a few positive reviews on the site also.

However, the overall review on Sitejabber says Matchesfashion has poor customer service and might probably be a scam.

Meanwhile, the site has a heavy positive rating on Trustpilot, with an average customer rating of 4.5 stars from 105 thousand plus reviews.

Meaning they have a lot of satisfied customers and a few grumbling ones.

Comparing both review sites, Trustpilot is accepted and recognized more than Sitejabber, and Trustpilot says they’re great.

FAQs About MatchesFashion’s Legitimacy

Is MatchesFashion a reliable online store?

Yes, MatchesFashion is considered a reliable and reputable online store for luxury fashion.

Can I trust the authenticity of products on MatchesFashion?

Yes, MatchesFashion is an authorized retailer of luxury brands, ensuring the authenticity of the products it sells.

Does MatchesFashion offer customer support?

Yes, MatchesFashion provides customer support to assist shoppers with inquiries and concerns.

Are the prices on MatchesFashion competitive?

MatchesFashion offers a curated selection of luxury products, and while prices reflect the quality and exclusivity, they may vary.

Is MatchesFashion safe for online transactions?

Yes, MatchesFashion employs secure payment methods and encryption to protect customers’ personal and financial information.

Final Words on Matchesfashion

In conclusion, one could not help but also notice the benefits the brand offers to its employees:

The option of being able to work across its three main stores.

Item discounts of up to 50% off. 33 days of annual leave. -and the option of being able to purchase 5 additional days, free coffee, tea, and breakfast.

And the ‘Health Cash Plan’ to mention a few.

With reasonable rates, free shipping and returns on purchases above a specific amount, as well as regular seasonal specials giving further savings, shoppers can find amazing deals without compromising quality or style by shopping at

In conclusion, Matchesfashion is a reputable retailer with over 25 years in the industry and a strong presence in Europe. They provide customers with a safe and enjoyable shopping experience and have a wide selection of designer clothing, accessories, and beauty products from both well-known luxury brands and up-and-coming labels. Matchesfashion also provides free shipping, free returns, and free exchanges.
With their selection of luxury brands, free delivery options, and exceptional customer service, shoppers can be sure that they will receive only the highest quality goods at competitive prices from Matchesfashion. In conclusion, anyone looking for fashionable clothing from renowned designers should definitely check out what they have to offer.”

So if you are interested in working for a luxury brand, Matchesfashion might be one of the brands you should consider, and once again, Matchesfashion is legit.

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