Matchesfashion is a luxury clothing retail brand that has been around for over 30 years.
It is a child company of Apax Partners, a British-based equity firm that invests in leveraged and management buy-outs, and also growth capital.
Apax was founded more than 50 years ago.
Matchesfashion started with its first shop in Wimbledon, London.
And has grown to three shops and a massive online presence through its website, social platforms, and curated mobile apps.
Its physical presence is in London: 5 Carlos Place, also known as the townhouse, is located in Mayfair. It is the hub for private shopping.
The Marylebone store, also known as ‘The creative studio,’ is located at the heart of Marylebone high street.
The third store is the Wimbledon store, also known as ‘The shard.’ It is the DNA of Matchesfashion, its first store.
So without saying much, our research leads us to the conclusion that Matchesfashion is legit. But how about their services and customer satisfaction?
Matchesfashion offers over 650+ established and innovative designers.
From the ones you know, like Givenchy, Burberry, Dolce and Gabbana, Gucci, and Balenciaga to the ones you have possibly never heard of, such as Our Legacy, Bodee, and Auralee.
Their retail service ranges from clothing to shoes, bags, accessories, and even homeware.
They offer products starting from $33 to a single item being sold at $20,000 for men, and product sales from $20 to $52,000 for women.
What to Expect
Matchesfashion offers a variety of services that aims to bring to reality their mission of providing the most personal, luxury shopping experience In the world, to their customers.
Their private shopping team offers a new level of personalized service, where they assist you in building your wardrobe every season, and advise you on the latest trends.
And help you secure the most ‘sought-after’ pieces.
Their complimentary shopping concierge, MyStylist, is available to all clients, any time, any day.
MyStylist helps you to place orders on your behalf, offers product, styling, and fashion advice. As well as helping out with gift suggestions and wrapping advice, among other things.
Matchesfashion Royalty Program
It has a royalty program also known as ‘The Curator,’ which allows you to earn points when you make purchases.
The points enable you to move through curator levels, where you can access exclusive rewards.
Other possible rewards are sent to you based on personal events.
These are exclusive offer days where you get 10 – 15% off all items for two days, every year, free shipping and return dedicated contact, and a priority invitation to its private sale.
The offers get better as you progress through the levels.
Reviews on Matchesfashion
Going through external reviews, Matchesfashion had 107 reviews on Sitejabber.
Sitejabber is a review site, with an average consumer rating of 2.07 stars, which indicates that customers are not satisfied with their purchases.
Customers have complained about product quality, credit card, return issues, and customer service, with picture proof of some products.
There are also quite a few positive reviews on the site also.
However, the overall review on Sitejabber says Matchesfashion has poor customer service and might probably be a scam.
Meanwhile, the site has a heavy positive rating on Trustpilot, with an average customer rating of 4.5 stars from 105 thousand plus reviews.
Meaning they have a lot of satisfied customers and a few grumbling ones.
Comparing both review sites, Trustpilot is accepted and recognized more than Sitejabber, and Trustpilot says they’re great.
Final Words on Matchesfashion
In conclusion, one could not help but also notice the benefits the brand offers to its employees:
The option of being able to work across its three main stores.
Item discounts of up to 50% off. 33 days of annual leave. -and the option of being able to purchase 5 additional days, free coffee, tea, and breakfast.
And the ‘Health Cash Plan’ to mention a few.
So if you are interested in working for a luxury brand, Matchesfashion might be one of the brands you should consider, and once again, Matchesfashion is legit.