How to Return a Sezane Order? At Sezane, we recognize that you could decide to return a product, which is why we provide a clear and concise returns policy. To ensure that buying with us is comfortable for you, we work hard to make returns as simple as possible.
All full-priced products may be returned as long as they are in their original packaging and within the deadline listed below. No things purchased on sale may be returned or exchanged; they are all final sales. To get a return form for a Sezane order, get in touch with their customer service department by phone at +33 (0) 1 82 88 90 85 or by email at [email protected]. Once you get the form, complete it and send it back with your delivery. Include the number from your initial order as well. Please be aware that all returns must be sent back within 14 days of receiving the product, in excellent condition, with all of the original packing and labels still on it. Within 10 business days of receiving your return shipment, they will provide reimbursement.
Sezane Return Policy
Most of Sezane’s merchandise has a 14-day return policy. You have 14 days from the date of receipt of your order to return it for an exchange or refund if you’re not completely happy. All goods must be returned unworn, unwashed, and with all of the original tags still on. The return of any products that have been tampered with or damaged will not be accepted. Additionally, Sezane maintains the right to reject a return if it doesn’t adhere to its Conditions of Use. You may start a return for any item you bought from the Sezane website within 14 days of delivery by entering into your account and choosing “Return Items” from the My Account page. Then you may send your products back by printing a prepaid postage label. Within 3-5 business days of receiving and inspecting your return, Sezane will begin processing your refund or exchange.
You must bring any things you bought in-store to a Sezane brick-and-mortar shop within 14 days of the transaction in order to exchange them or get a refund. To be qualified for a refund or exchange, you must present evidence of purchase (a receipt or gift card), as well as the original packing and tags still on the item. The return of any item that has been tampered with or damaged will not be accepted.
Contact Sezane’s customer service department at [email protected] if you have any concerns regarding their return policy; they will be pleased to assist you!
What to Do if You’re Unhappy With Your Sezane Purchase
You may exchange your Sezane purchase for a full refund if you’re dissatisfied with it. You have a 30-day return period from Sezane, giving you plenty of time to determine whether the product is ideal for you. Within 30 days of receiving an item, you can also swap it. All exchanges and returns have to be made with the original packaging and tags attached and in as-new condition. The original form of payment that was used to make the transaction will be reimbursed for returns.
On purchases above €100, Sezane also provides free returns. To take advantage of this deal, just complete the online returns form as directed and submit it. A free return label will then be sent to your email, which you can print off and stick to your package. Within 5-7 business days of receiving your package, your refund or exchange will be handled.
Please get in touch with Sezane’s customer service department via phone or email if you are not happy with any element of your purchase. They are accessible from Monday through Friday from 9 am to 5 pm CET and will try their best to assist in resolving any problems that could develop with your order.
Where Can I Find My Return Label?
Your return label may be found at the bottom of your order confirmation email if you need to return something. You will receive this email soon after placing your order. If you made an account while placing your order, your return label will also be accessible there under “My Orders.” The packaging slip that arrives with your purchase also contains the return label.
Print the return label when you’ve located it, then affix it to the outside of the product you’re returning. Include any documents or information that may be required within the box. Please contact us for more help if you are unable to print a return label.
When mailing something back, be sure to use a reputable carrier and keep note of any tracking numbers assigned to your package. Additionally, until we have acknowledged receipt and are processing your returned goods, you should hold onto your proof of postage. When we receive and review your returned item, we’ll either credit your original method of payment or refund it in full.
How Long Does it Take for a Refund on Returns?
The time it takes for you to get your money back after making a return varies on the shop and your payment method. If you used a credit card to make a purchase, the money should be reimbursed to the same card. The duration of this might be between one and two weeks. Refunds can take up to 30 days to complete and post to your account.
If you made a cash or check payment, the merchant could send you a check for the refund amount, which could take up to 30 days to arrive in the mail. Instead of giving you cash back when you return an item to a retailer, they could offer you an in-store credit or exchange. Within 24 hours of receiving your return, some shops may provide a store credit as part of their “instant refunds” policy.
Depending on their processing times, online shops will often complete your refund within 48 hours, but it may take up to 10 business days. Before making any purchases, find out the store’s refund policies so that you are aware of them and can make plans for returning products properly.
Can I Exchange an Item?
Yes, you may return a product. However, the terms and conditions of the first purchase apply to the exchange policy. Different exchange rules can be in effect depending on when and where the item was purchased.
Generally speaking, if a thing is still brand new or unused, and within 14 days after purchase, you may replace it. Due to manufacturer regulations, some products, including electronics, may have a distinct exchange policy. You can return an item you bought from us online to our store for an exchange or refund together with your receipt.
When you exchange an item, we’ll give you a shop credit for the difference in price, which you may apply to anything else in our store. Please be aware that the original shipment costs are not refundable, and you will be responsible for paying any additional postage costs for replaced products.
Please get in touch with us right away if your item is broken or faulty so we can arrange for a replacement or repair. We will make every effort to complete your exchange as speedily and effectively as possible so that you may start enjoying your item as soon as feasible! ”
Are There Any Fees for Returning an Item?
Although most merchants don’t charge a fee for returns, you might have to for some. Depending on the merchant and the item being returned, this cost may change. The explanation for the return might also play a role. For instance, most shops will cover the return shipping costs if you are returning a product because it was flawed or did not match the description. However, you might have to pay a restocking charge if you’re returning anything because you have second thoughts.
Before making a purchase, it is crucial to inquire with the shop about their return policies and whether or not there are any related costs. This will make sure that you are aware of all the expenses involved in making the purchase and, if necessary, returning it.
How Long Is the Sezane Returns Process?
We at Sezane are aware that occasionally you might not be completely delighted with your purchase. Because of this, we provide a simple returns procedure to make it simple for you to send back any item you are not quite satisfied with. Within 14 days after the delivery date, we accept returns of unworn products.
Simply complete the return form on the delivery note’s back to start a return, and include it with your returned item(s). Within 1-3 working days of receiving your return, our staff will process it. An email confirmation with details regarding your refund will be sent to you once it has been completed. Please be aware that depending on the chosen payment method, reimbursements might take up to 10 working days to reflect on your bank account.
Contact our customer service staff at [email protected] if you have any queries regarding our returns policy; they will be pleased to assist you.
Sezane is dedicated to giving its consumers high-quality goods and an unmatched shopping experience. Returns are a key component in this since consumers need to feel confident that they may return things if they are not completely happy with them. Customers may return things for a full refund within 30 days of purchase under Sezane’s thorough and all-inclusive returns policy. The procedure is simple and uncomplicated, and Sezane will pay for return shipping in case an item is defective or not as advertised. Overall, Sezane’s return policy gives customers the assurance they want when purchasing online and contributes to everyone having a satisfying and joyful shopping experience.